Terms of service

Last updated: 17 July 2026

These Terms and Conditions apply to your use of the Creatonics website and to any orders or subscriptions you place through it.

Please read these Terms carefully before using our Website, creating an account, placing an Order or purchasing a Subscription. By doing any of these things, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not use our Website, create an account, place an Order or purchase a Subscription.

Nothing in these Terms affects your statutory rights as a consumer.

1. ABOUT US

1.1 The Website is owned and operated by Creatonics Ltd, referred to in these Terms as “Creatonics”, “we”, “us” or “our”.

1.2 Creatonics Ltd is a company registered in England and Wales under company number 16756725.

1.3 Our registered office is:

Creatonics Ltd
Bristol Office Hub
195–197 Whiteladies Road
Bristol
England
BS8 2SB

1.4 Creatonics Ltd is not currently registered for VAT.

1.5 You can contact our customer-service team by emailing hello@creatonics.com.

1.6 Our ecommerce store is hosted and supported by Shopify. Shopify provides the technology that enables us to operate the Website and sell our Products online. Any contract for the purchase of Products is between you and Creatonics Ltd, not between you and Shopify.

2. DEFINITIONS

2.1 In these Terms:

“Account” means an account created by you through the Website.

“Creatonics”, “we”, “us” or “our” means Creatonics Ltd.

“Order” means an order for Products placed through the Website.

“Order Confirmation” means an email or other written communication confirming the details of an Order.

“Products” means the products offered for sale through the Website, including food supplements and related goods.

“Subscription” means an arrangement under which selected Products are supplied and charged for on a recurring basis.

“Terms” means these Terms and Conditions.

“Website” means creatonics.com, together with any associated pages, online stores or services operated by Creatonics Ltd.

“you” or “your” means the individual using the Website, creating an Account, placing an Order or purchasing a Subscription.

2.2 References to writing or written communications include email.

2.3 Headings are included for convenience and do not affect the interpretation of these Terms.

3. ELIGIBILITY

3.1 You must be at least 18 years old to use the Website, create an Account, place an Order or purchase a Subscription.

3.2 By using the Website, placing an Order or purchasing a Subscription, you confirm that:

a. you are at least 18 years old;

b. you are legally capable of entering into a binding contract;

c. the information you provide is complete, current and accurate;

d. you are authorised to use the payment method provided; and

e. you are purchasing the Products for personal or household use and not for unauthorised commercial resale.

3.3 We may refuse or cancel an Order where we reasonably believe that it has been placed for unauthorised resale, export, fraudulent activity or another commercial purpose that we have not approved.

4. USING OUR WEBSITE

4.1 You may use the Website only for lawful, personal and non-commercial purposes.

4.2 You must not:

a. use the Website in a way that is unlawful, fraudulent, misleading, abusive or harmful;

b. infringe our intellectual-property rights or the rights of another person;

c. interfere with the security, operation, availability or performance of the Website;

d. introduce viruses, malware, malicious code or other harmful technology;

e. attempt to obtain unauthorised access to the Website, its servers, databases, Accounts or connected systems;

f. scrape, crawl, data mine, harvest or systematically extract information from the Website without our prior written consent;

g. use automated systems, bots or similar technology to access or interact with the Website in a manner that places an unreasonable burden on our systems;

h. impersonate another person or organisation;

i. provide false, inaccurate or misleading information;

j. use the Website to send unsolicited advertising, spam or promotional communications;

k. reproduce, duplicate, copy, sell, resell or commercially exploit any part of the Website without our prior written consent; or

l. encourage or assist another person to do any of the above.

4.3 We may suspend, restrict or terminate your access to the Website if we reasonably believe that you have breached these Terms, misused the Website or created a security or legal risk.

5. ACCOUNTS

5.1 You may need to create an Account to manage Orders, Subscriptions or certain Website features.

5.2 You are responsible for:

a. keeping your username, password and other Account credentials confidential;

b. taking reasonable steps to prevent unauthorised access to your Account;

c. ensuring that your name, email address, delivery address, billing details and payment information remain complete and accurate; and

d. all activity carried out through your Account, except where the activity results from something for which we are legally responsible.

5.3 You must not transfer, sell, assign or license your Account to another person.

5.4 You should contact us promptly at hello@creatonics.com if you know or suspect that:

a. another person has accessed your Account without permission;

b. your password or payment information has been compromised; or

c. information held in your Account is incorrect.

5.5 We may require you to reset your password or take other reasonable security measures where we suspect that an Account has been compromised.

6. ORDERS AND CONTRACT FORMATION

6.1 The presentation of Products on the Website is an invitation for you to place an Order. It is not a binding offer by us to sell the Products.

6.2 When you place an Order, you are making an offer to purchase the Products in your basket.

6.3 After you submit an Order, we will send you an email acknowledging that we have received it. This acknowledgement does not necessarily mean that we have accepted your Order.

6.4 A binding contract between you and us is formed when we send you an Order Confirmation confirming that your Order has been accepted.

6.5 Please review your Order carefully before submitting it. You should contact us as soon as possible if you identify an error.

6.6 Although we will try to accommodate requests to change or cancel an Order, we cannot guarantee that this will be possible once an Order has entered processing or has been dispatched.

6.7 We may reject or cancel an Order where:

a. a Product is unavailable;

b. we cannot obtain authorisation for your payment;

c. there is an error in the price, description, discount, availability or other Product information;

d. you do not meet the eligibility requirements in these Terms;

e. we reasonably suspect fraud, misuse, unauthorised resale or a breach of these Terms;

f. we are unable to deliver to your address;

g. your Order exceeds any stated quantity limit; or

h. we are prevented from fulfilling the Order by circumstances outside our reasonable control.

6.8 If we reject or cancel an Order after taking payment, we will refund the amount paid for the cancelled Product or Order using the original payment method.

6.9 We reserve the right to limit the quantity of Products that may be purchased by one person, household, Account, payment method or delivery address.

7. PRODUCT INFORMATION

7.1 We take reasonable care to ensure that Product descriptions, images, ingredients, nutritional information, directions for use, warnings, prices and availability information on the Website are accurate and current.

7.2 Product images are provided for illustrative purposes. Packaging, labels, colours, textures, flavours and appearance may vary slightly from the images displayed because of:

a. screen and device settings;

b. photography and lighting;

c. packaging updates;

d. manufacturing variations; or

e. changes that do not materially affect the Product.

7.3 We may update Product packaging, design or presentation from time to time. We will not make a material substitution or materially change an accepted Order without informing you where required.

7.4 Product formulations, ingredients or nutritional information may be updated where reasonably necessary, including for regulatory, safety, manufacturing or supply reasons. We will update the Website where appropriate.

7.5 You should always read the packaging, ingredient list, allergen information, directions for use and warnings supplied with the Product before consuming or using it.

7.6 If there is an apparent discrepancy between information on the Website and information printed on the Product packaging, do not use the Product until you have contacted us for clarification.

7.7 Nothing in this section limits your rights where Products are faulty, unsafe, not as described, not of satisfactory quality or not fit for their intended purpose.

8. HEALTH, NUTRITION AND WELLBEING INFORMATION

8.1 Information made available through the Website - including articles, ingredient pages, Product descriptions, newsletters, guides, videos, emails, social-media content and educational materials - is provided for general information and educational purposes only.

8.2 This information is not intended to:

a. constitute medical advice;

b. replace advice from a doctor, pharmacist, dietitian or other appropriately qualified healthcare professional;

c. diagnose any disease, condition or health problem; or

d. claim that a Product can prevent, treat or cure a disease.

8.3 You should consult an appropriately qualified healthcare professional before using a food supplement or making a significant change to your diet, particularly if you:

a. are pregnant, trying to become pregnant or breastfeeding;

b. take prescription or non-prescription medication;

c. have an existing medical condition;

d. are receiving medical treatment;

e. are due to undergo surgery;

f. have an allergy or intolerance; or

g. have concerns about whether a Product is appropriate for you.

8.4 You must:

a. follow the directions for use on the Product packaging;

b. not exceed the stated recommended daily dose;

c. check all ingredients and allergen information before use;

d. store Products as directed; and

e. keep Products out of reach of children where instructed.

8.5 Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.

8.6 Individual responses to food supplements can vary. We do not promise or guarantee that a particular Product will produce a specific health, wellbeing, performance or lifestyle outcome for every person.

8.7 If you experience an unexpected or adverse reaction, stop using the Product and seek appropriate medical advice. Where the reaction may be serious or urgent, contact the emergency services or an appropriate healthcare provider immediately.

8.8 The provisions of this section do not exclude or limit any responsibility we have for supplying safe Products or any liability that cannot lawfully be excluded.

9. PRICES AND PAYMENT

9.1 Prices are displayed in pounds sterling unless the Website expressly states otherwise.

9.2 Creatonics Ltd is not currently registered for VAT and does not currently charge VAT on its sales.

9.3 Delivery charges and any other applicable charges will be displayed before you submit your Order.

9.4 We may change Product prices at any time. A price change will not affect an Order we have already accepted, except where there has been an obvious pricing error.

9.5 If a Product has been listed at an incorrect price and the error could reasonably have been recognised as a pricing error, we may reject or cancel the affected Order. If payment has already been taken, we will refund it.

9.6 Payment must be made using one of the payment methods displayed at checkout.

9.7 By submitting payment information, you confirm that:

a. the information is complete and accurate;

b. you are authorised to use the payment method; and

c. there are sufficient funds or credit available to complete the transaction.

9.8 Payments may be processed by Shopify or another third-party payment provider. Their own terms and privacy notices may also apply to their processing of your payment.

9.9 We do not guarantee that every payment method will remain available at all times.

10. PROMOTIONS, DISCOUNTS, BUNDLES AND GIFTS

10.1 We may offer discount codes, promotional prices, bundles, referral offers, free gifts, samples or other promotions from time to time.

10.2 Promotions may be subject to separate terms displayed with the relevant offer. Those separate terms form part of these Terms for the applicable promotion.

10.3 Unless the promotion states otherwise:

a. promotions are subject to availability;

b. promotions may be amended or withdrawn before an Order is placed;

c. discount codes may not be combined with another discount or promotion;

d. discount codes are limited to one use per customer or household;

e. promotions have no cash value;

f. promotions cannot be applied retrospectively;

g. promotions cannot be transferred, sold or exchanged; and

h. a discount applies only to the Products and period expressly stated.

10.4 If a free gift or promotional Product is conditional on a minimum spend and you return part of the Order so that the qualifying spend is no longer met, we may require the gift to be returned unopened or deduct its stated value from the refund where lawful and clearly disclosed.

10.5 We may refuse or cancel the use of a promotional offer where we reasonably believe it has been used fraudulently, unlawfully or contrary to the applicable promotion terms.

11. DELIVERY

11.1 We currently deliver to addresses within the United Kingdom only.

11.2 Available delivery methods, charges and estimated delivery periods will be displayed at checkout or in our Delivery Policy.

11.3 We will deliver Products to the delivery address you provide. You are responsible for ensuring that this address is complete and accurate.

11.4 Estimated delivery dates are estimates unless we expressly agree to a guaranteed delivery date.

11.5 Unless we agree otherwise, we will deliver your Order without undue delay and no later than 30 days after the contract is formed.

11.6 If delivery is delayed by circumstances outside our reasonable control, we will take reasonable steps to minimise the delay and inform you where appropriate.

11.7 If a delay is likely to be substantial, you may be entitled to cancel the affected Order and receive a refund for Products you have paid for but not received.

11.8 The Products remain at our risk until they come into the physical possession of:

a. you; or

b. another person you have identified to receive them.

11.9 If you independently commission a carrier that we did not offer as a delivery option, risk may pass to you when the Products are delivered to that carrier, to the extent permitted by law.

11.10 If you expressly instruct us or the carrier to leave a parcel in a nominated safe place or with a nominated neighbour, delivery may be treated as completed when the parcel is left in accordance with those instructions, subject to your statutory rights.

11.11 If an Order is delayed, misdelivered or returned because you supplied an incorrect or incomplete address, we may ask you to pay reasonable additional delivery costs before resending it.

11.12 If no one is available to accept delivery, the carrier may:

a. leave instructions for rearranging delivery;

b. leave the parcel in an authorised safe place;

c. deliver it to an authorised neighbour or collection point; or

d. return the parcel to us.

11.13 Please contact us promptly at hello@creatonics.com if your Order:

a. has not arrived within the stated delivery period;

b. appears to have been lost;

c. arrives damaged; or

d. contains incorrect or missing Products.

11.14 We do not currently offer delivery outside the United Kingdom.

12. YOUR RIGHT TO CANCEL AN ONLINE ORDER

12.1 As a consumer purchasing online, you will normally have a legal right to change your mind and cancel an Order.

12.2 Subject to the exclusions below, you may notify us that you wish to cancel an Order at any time from the date the contract is formed until 14 days after the day on which:

a. you receive the Products;

b. a person nominated by you receives the Products; or

c. where an Order contains multiple Products delivered separately, you receive the final Product.

12.3 You do not need to provide a reason for cancelling.

12.4 To exercise your right to cancel, you must make a clear statement that you wish to cancel. You may do this by:

a. emailing hello@creatonics.com;

b. using any cancellation or returns facility available through your Account; or

c. using any other cancellation or returns facility available through your Account.

12.5 Your cancellation is valid if you send your cancellation notice before the 14-day cancellation period expires.

12.6 If the Products have already been delivered, you must return them within 14 days after telling us that you wish to cancel.

12.7 Unless the Products are faulty, damaged, incorrectly supplied or otherwise non-conforming, the cost of returning cancelled Products will be paid by the customer.

12.8 You must take reasonable care of Products while they are in your possession.

12.9 We may make a reasonable deduction from your refund for any reduction in value caused by handling beyond what would reasonably be permitted when examining goods in a shop.

12.10 The cancellation right may not apply to sealed Products that:

a. are not suitable for return for health-protection or hygiene reasons; and

b. have been unsealed after delivery.

12.11 This exclusion may apply to opened or unsealed food supplements where the applicable legal requirements are met.

12.12 The cancellation right may also not apply to Products that are:

a. made to your specifications or clearly personalised;

b. liable to deteriorate or expire rapidly; or

c. otherwise excluded from cancellation rights by law.

12.13 These exclusions do not affect your rights where a Product is faulty, damaged, unsafe, not as described or otherwise does not conform to the contract.

13. RETURNS AND REFUNDS

13.1 To arrange a return, contact us at hello@creatonics.com and provide:

a. your name;

b. your Order number;

c. the Product you wish to return;

d. the reason for the return, where relevant; and

e. photographs or other evidence where a Product is damaged, faulty or incorrectly supplied.

13.2 Products should be returned to:

Creatonics
14 High Street
Frome
BA11 1ER

13.3 Do not return Products to our registered office unless we have instructed you to do so.

13.4 Where you cancel under your statutory cancellation rights, we will refund:

a. the price paid for the returned Products; and

b. the cost of the least expensive standard delivery method offered by us, where applicable.

13.5 We do not have to refund the additional cost of an enhanced or express delivery method where you chose a delivery method more expensive than our standard option.

13.6 We will normally make the refund within 14 days after the earliest of:

a. the day on which we receive the returned Products; or

b. the day on which you provide satisfactory evidence that you have sent the Products back.

13.7 If the Products were not dispatched before cancellation, we will refund you within 14 days after you tell us that you wish to cancel.

13.8 Refunds will normally be made using the payment method used for the original transaction, unless otherwise agreed.

13.9 We may withhold a refund until we receive the returned Products or evidence that you have returned them, whichever occurs first.

13.10 Returns must be packaged securely. Where possible, you should obtain proof of postage and retain it until the return has been processed.

13.11 Additional procedures, timeframes and exclusions may be set out in our Returns and Refunds Policy.

14. FAULTY, DAMAGED OR INCORRECT PRODUCTS

14.1 We are under a legal duty to supply Products that conform to the contract.

14.2 Products must be:

a. of satisfactory quality;

b. fit for their intended purpose;

c. as described; and

d. supplied with reasonable care and skill where a service is involved.

14.3 If a Product is faulty, damaged, unsafe, incorrectly supplied, not as described or otherwise does not conform to the contract, contact us at hello@creatonics.com as soon as reasonably possible.

14.4 Depending on the circumstances and your legal rights, you may be entitled to:

a. reject the Product and receive a refund;

b. receive a replacement;

c. receive a repair where appropriate; or

d. receive a price reduction or another remedy available under consumer law.

14.5 Where a Product is faulty or incorrectly supplied, we will cover reasonable return costs where we are legally required to do so.

14.6 We may ask you to provide photographs, batch information, packaging details or other reasonable information so that we can investigate the issue.

14.7 Nothing in these Terms limits your statutory rights.

15. SUBSCRIPTIONS

15.1 We may allow selected Products to be purchased through a recurring Subscription.

15.2 The Product, price, discount, delivery frequency, billing frequency and other key Subscription information will be displayed before you purchase the Subscription.

15.3 When you purchase a Subscription:

a. your first Order will be processed and charged at checkout or on the date stated;

b. future Orders will be generated automatically according to your chosen Subscription frequency; and

c. you authorise us and our payment providers to take recurring payments from your selected payment method until the Subscription is cancelled or otherwise ends.

16.4 Available Subscription frequencies are as selected at checkout.

15.4 Available Subscription frequencies are as selected at checkout.

15.5 There is no minimum subscription length required

15.6 Eligible Subscription Products may receive a recurring discount. The applicable discount will be displayed before purchase.

15.7 Subscription discounts, available Products and delivery frequencies may change from time to time. Any change affecting an existing Subscription will be handled in accordance with section 16.

15.8 Depending on the options available through your Account, you may be able to:

b. change the next Order date;

c. skip an Order;

d. pause the Subscription;

e. update your delivery address;

f. update your payment details;

g. change the selected Product or flavour; or

h. cancel the Subscription.

15.9 You are responsible for keeping your delivery and payment details current.

15.10 Before each renewal, we will email you a remainder 3 days beforehand

15.11 Future Subscription Orders will be charged on or around the renewal date shown in your Account or Subscription communications.

15.12 To avoid being charged for the next Subscription Order, you must cancel, pause, skip or amend your Subscription before the charge is made

15.13 If you make a change after the applicable cut-off, the next Order may already have entered processing and been charged. Your change may therefore take effect from the following Subscription Order.

15.14 Cancelling a Subscription stops future recurring Orders. It does not automatically cancel, refund or recall an Order that has already been processed or dispatched.

15.15 Your rights to cancel or return an individual Subscription Order are described in sections 12 to 14.

15.16 You can cancel a Subscription by:

a. using the Subscription-management facility in your Account; or

b. emailing hello@creatonics.com.

15.17 We will not require you to use a more burdensome cancellation method than was reasonably available when you purchased the Subscription.

15.18 If a Subscription payment fails, we may:

a. retry the payment;

b. ask you to update your payment information;

c. delay the Order;

d. pause the Subscription; or

e. cancel the Subscription.

15.19 We will not dispatch the relevant Subscription Order until payment has been successfully processed.

15.20 Subscription Products remain subject to availability. If a Product is unavailable, discontinued or materially changed, we may:

a. delay the Subscription Order;

b. skip the affected Product;

c. contact you to offer a suitable replacement;

d. allow you to select another Product; or

e. cancel the affected Subscription and refund any payment taken for Products not supplied.

15.21 We will not substitute a materially different Product without informing you and obtaining any consent required by law.

15.22 We may cancel a Subscription if:

a. the Product is discontinued;

b. repeated payment attempts fail;

c. we are unable to deliver to your address;

d. we reasonably suspect fraud, misuse or unauthorised resale;

e. you materially breach these Terms; or

f. continuing the Subscription becomes unlawful or impracticable.

15.23 If we cancel a Subscription, we will refund any payment taken for Products that will not be supplied.

16. CHANGES TO SUBSCRIPTION PRICES OR TERMS

16.1 We may change Subscription prices, discounts, delivery charges, Products or other Subscription terms where reasonably necessary.

16.2 Reasons for a change may include:

a. changes in ingredient, manufacturing, packaging, storage or delivery costs;

b. changes in taxes, regulation or legal requirements;

c. improvements or changes to the Product;

d. changes in the services used to administer the Subscription; or

e. correction of an error.

16.3 If a price increase or another material change affects your existing Subscription, we will give you at least 14 days notice before the change takes effect.

16.4 The notice will explain:

a. what is changing;

b. when the change will take effect; and

c. how to cancel the Subscription if you do not wish to accept the change.

16.5 If you do not wish to accept the change, you may cancel before the new price or terms take effect.

16.6 Continuing the Subscription after the effective date of the notified change will constitute acceptance of the change, provided that this does not remove any cancellation or statutory rights you have.

17. REVIEWS, FEEDBACK AND USER-SUBMITTED CONTENT

17.1 You may be able to submit reviews, comments, testimonials, photographs, videos, feedback, suggestions or other content to us.

17.2 By submitting content, you confirm that:

a. the content is your original work or you have permission to submit it;

b. the content is accurate and not misleading;

c. any material connection, incentive, gift or payment relating to the content has been properly disclosed;

d. the content does not infringe another person’s intellectual-property, privacy or other rights;

e. the content is not unlawful, threatening, abusive, defamatory, discriminatory, obscene or otherwise seriously objectionable;

f. the content does not contain personal information about another person without permission; and

g. the content does not contain malware or harmful code.

17.3 You retain ownership of your content.

17.4 You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, format, publish, display and distribute the content for the purposes of:

a. operating and improving our business and Website;

b. communicating with customers;

c. advertising and promoting Creatonics and its Products; and

d. complying with legal or regulatory obligations.

17.5 This licence allows us to use the content through the Website, social media, email, digital advertising and other promotional materials, subject to applicable privacy and advertising laws.

17.6 We may moderate, refuse, edit or remove submitted content where we reasonably consider it to breach these Terms, applicable law or our content standards.

17.7 We are not obliged to publish, retain, respond to or compensate you for submitted content unless agreed separately in writing.

17.8 We will not knowingly present a review as independent or unsolicited where it was submitted in exchange for payment, a gift or another incentive.

18. INTELLECTUAL PROPERTY

18.1 All intellectual-property rights in the Website and its content - including text, articles, graphics, logos, photographs, videos, illustrations, designs, icons, Product names, formulas, layouts, databases, software and branding - are owned by or licensed to Creatonics Ltd.

18.2 The Website and its content are protected by copyright, trade-mark, database-right and other intellectual-property laws.

18.3 You may access and use the Website for personal and non-commercial purposes.

18.4 You may print or download a reasonable extract from the Website for your personal use, provided that you do not:

a. modify the content;

b. remove copyright, trade-mark or ownership notices;

c. use the content commercially; or

d. present the content in a misleading context.

18.5 Without our prior written permission, you must not:

a. reproduce or republish substantial parts of the Website;

b. modify or create derivative works from our content;

c. sell, license or commercially exploit our content;

d. use our name, logo, packaging or branding in a way that suggests an unauthorised association or endorsement; or

e. use our content to train, develop or operate a commercial artificial-intelligence system or dataset.

18.6 No provision of these Terms transfers any intellectual-property rights to you.

18.7 All rights not expressly granted are reserved.

19. THIRD-PARTY SERVICES AND LINKS

19.1 The Website may contain links to third-party websites, applications, payment services, social-media platforms or other resources.

19.2 Third-party services are provided and controlled by their respective operators. Their own terms and privacy notices may apply.

19.3 We are not responsible for the content, accuracy, availability, security or privacy practices of a third-party website or service that we do not control.

19.4 A link to a third-party service does not necessarily mean that we endorse that service.

19.5 You should review the relevant third party’s terms and policies before using its services or entering into a transaction with it.

19.6 Complaints relating to a third party’s own products or services should normally be directed to that third party. This does not affect any responsibility we may have for services we have selected to fulfil our contract with you.

20. SHOPIFY

20.1 Our Website is hosted using Shopify’s ecommerce platform.

20.2 Shopify provides technical infrastructure and related services that allow us to display and sell Products.

20.3 When you purchase a Product, your contract is with Creatonics Ltd. Shopify is not the seller of the Product.

20.4 Shopify and its associated service providers may process certain information relating to your use of the Website, Account, Orders and payments.

20.5 Further information about how personal information is processed is provided in our Privacy Policy and, where applicable, Shopify’s own privacy information.

20.6 Our use of Shopify does not reduce or replace our obligations to you under these Terms or applicable consumer law.

21. PRIVACY AND COOKIES

21.1 We process personal information in accordance with our Privacy Policy:

www.creatonics.com/policies/terms-of-service

21.2 The Website uses cookies and similar technologies. Information about the cookies we use and the choices available to you is provided in our Cookie Policy:

www.creatonics.com/policies/cookie-policy

21.3 Because the Website is hosted on Shopify, information may be processed by Shopify and relevant service providers for purposes including:

a. hosting and operating the Website;

b. processing payments;

c. preventing fraud;

d. administering Accounts and Orders;

e. analytics; and

f. providing ecommerce functionality.

21.4 Where required, non-essential cookies and similar technologies will be used only in accordance with the consent choices presented through the Website.

22. WEBSITE AVAILABILITY

22.1 We aim to keep the Website available, secure and functioning properly, but we do not guarantee that it will always be:

a. uninterrupted;

b. free from errors;

c. free from delays;

d. compatible with every device or browser; or

e. free from viruses or other harmful components.

22.2 We may suspend, withdraw, restrict, update or change all or part of the Website where reasonably necessary, including for:

a. maintenance;

b. security;

c. technical changes;

d. legal or regulatory compliance; or

e. changes to our business or services.

22.3 Where reasonably practicable, we will try to avoid materially disrupting Orders or Subscription management.

22.4 You are responsible for using suitable security software and maintaining the security of your own device and internet connection.

23. ERRORS, INACCURACIES AND OMISSIONS

23.1 The Website may occasionally contain typographical errors, technical errors, inaccuracies or omissions relating to:

a. Product descriptions;

b. ingredients or nutritional information;

c. prices;

d. promotions;

e. availability;

f. delivery charges; or

g. delivery estimates.

23.2 We may correct or update information where necessary.

23.3 If an error affects an Order you have placed, we will contact you and provide appropriate options, which may include:

a. confirming whether you wish to proceed with the corrected information;

b. offering an alternative; or

c. cancelling the affected Product and issuing a refund.

23.4 We will not use this section to remove rights that you have after a contract has been formed.

24. OUR RESPONSIBILITY FOR LOSS OR DAMAGE

24.1 Nothing in these Terms excludes or limits our liability where it would be unlawful to do so.

24.2 In particular, nothing excludes or limits our liability for:

a. death or personal injury caused by our negligence;

b. fraud or fraudulent misrepresentation;

c. breach of your statutory rights in relation to the Products;

d. defective Products where liability cannot lawfully be excluded; or

e. any other liability that cannot lawfully be excluded or limited.

24.3 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of:

a. our breach of these Terms; or

b. our failure to use reasonable care and skill.

24.4 Loss or damage is foreseeable where it was obvious that it would happen or where both you and we knew, when the contract was formed, that it might happen.

24.5 We are not responsible for loss or damage that is not foreseeable.

24.6 We supply the Products and Website for personal and domestic use. If you use them for a commercial, business or resale purpose without our written agreement, we will not be responsible for:

a. loss of profit;

b. loss of revenue;

c. loss of business;

d. loss of anticipated savings;

e. loss of business opportunity;

f. loss of goodwill; or

g. business interruption.

24.7 We are not responsible for loss arising solely from:

a. your failure to follow Product instructions or warnings;

b. your use of a Product after its expiry or best-before date;

c. improper storage after delivery;

d. unauthorised alteration or tampering;

e. information that you provided being materially inaccurate; or

f. use of a Product for a purpose for which it was not intended,

except to the extent that we are legally responsible for the loss.

24.8 The health and wellbeing information on the Website is general information and is not a substitute for individual medical advice. This does not limit our responsibility for statements or Products where liability cannot lawfully be excluded.

24.9 Nothing in these Terms affects your statutory rights.

25. EVENTS OUTSIDE OUR REASONABLE CONTROL

25.1 We are not responsible for delay or failure to perform our obligations where the delay or failure results from an event outside our reasonable control.

25.2 Such events may include:

a. natural disasters or extreme weather;

b. epidemics or pandemics;

c. war, terrorism, civil unrest or government action;

d. strikes or industrial disputes not involving our own workforce;

e. failures of transport, utilities, communications or payment networks;

f. major courier disruption;

g. interruption to manufacturing or the supply of essential ingredients; or

h. cyberattacks or technical failures that could not reasonably have been prevented.

25.3 If such an event affects an Order, we will:

a. contact you where reasonably practicable;

b. take reasonable steps to reduce the effect of the disruption; and

c. resume performance as soon as reasonably possible.

25.4 If the delay becomes substantial, you may contact us to cancel the affected Order and receive a refund for Products you have paid for but not received.

26. SUSPENSION AND TERMINATION

26.1 We may suspend or terminate your Account or access to the Website if we reasonably believe that you have:

a. materially breached these Terms;

b. acted fraudulently or unlawfully;

c. interfered with the security or operation of the Website;

d. abused our staff, contractors or other users; or

e. created a material legal, financial or security risk.

26.2 Where appropriate, we may give you an opportunity to remedy the breach before suspending or terminating access.

26.3 Termination of an Account does not automatically cancel or remove:

a. payment obligations already incurred;

b. an Order already accepted;

c. rights or remedies arising before termination; or

d. provisions that are intended to continue after termination.

26.4 Sections relating to intellectual property, liability, submitted content, payment obligations, governing law and any other provisions intended by their nature to survive will continue after termination.

27. CHANGES TO THESE TERMS

27.1 We may update these Terms from time to time, including to reflect:

a. changes to our Products, Subscriptions or Website;

b. changes in law or regulation;

c. changes to payment, delivery or technology providers;

d. new security requirements; or

e. improvements to clarity or customer protection.

27.2 The current version will be published on the Website with its effective date.

27.3 Changes will not normally apply retrospectively to an Order already accepted.

27.4 If a material change affects an existing Subscription, we will provide reasonable advance notice and explain your options, including how to cancel where appropriate.

27.5 You should review the Terms in force when placing a new Order.

28. TRANSFER OF RIGHTS

28.1 You may not transfer your rights or obligations under these Terms to another person without our prior written consent.

28.2 We may transfer our rights or obligations to another organisation, for example as part of a sale, restructuring or transfer of our business.

28.3 We will ensure that any transfer does not reduce your rights under an existing consumer contract.

28.4 We will notify you if a transfer materially affects an existing Order or Subscription.

29. THIRD-PARTY RIGHTS

29.1 These Terms are between you and Creatonics Ltd.

29.2 Except where these Terms expressly state otherwise, no other person has a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.

29.3 The agreement of another person is not required to terminate or vary these Terms.

30. SEVERABILITY

30.1 Each provision of these Terms operates separately.

30.2 If a court or competent authority finds that any provision is unlawful, invalid or unenforceable, that provision will be treated as modified to the minimum extent necessary or, if this is not possible, deleted.

30.3 The remaining provisions will continue in full force and effect.

31. WAIVER

31.1 If we do not immediately enforce a right or remedy under these Terms, this does not mean that we have waived that right or remedy.

31.2 A waiver will be effective only where it is given clearly and applies only to the particular circumstances for which it was given.

32. ENTIRE AGREEMENT

32.1 These Terms and the policies expressly incorporated into them set out the agreement between you and us concerning your use of the Website and purchase of the Products.

32.2 Nothing in this section limits liability for fraud or fraudulent misrepresentation.

32.3 If there is a conflict between these Terms and specific terms expressly applicable to a promotion, Subscription or Product, the more specific terms will apply to that matter.

33. COMPLAINTS

33.1 If you have a complaint, please contact us first so that we can try to resolve it.

33.2 You can contact us at:

Email: hello@creatonics.com

Post:
Creatonics Ltd
Bristol Office Hub
195–197 Whiteladies Road
Bristol
England
BS8 2SB

33.3 Please include your name, Order number and a clear description of the issue.

33.4 We aim to acknowledge complaints within 14 days of receipt and provide a substantive response within 30 days of receipt.

33.5 Alternative dispute resolution is a process through which an independent body considers a dispute without requiring court proceedings. We are not currently committed to using a particular alternative dispute-resolution provider.

33.6 This complaints procedure does not prevent you from exercising your legal rights or bringing court proceedings.

34. GOVERNING LAW AND JURISDICTION

34.1 These Terms and any contract between you and us are governed by the laws of England and Wales.

34.2 If you live in England or Wales, the courts of England and Wales will have jurisdiction over disputes relating to these Terms.

34.3 If you live in Scotland, you may bring proceedings in either the Scottish courts or the courts of England and Wales.

34.4 If you live in Northern Ireland, you may bring proceedings in either the Northern Irish courts or the courts of England and Wales.

34.5 If you live outside the United Kingdom, you may also be entitled to rely on mandatory consumer protections applicable in the country where you live.

35. CONTACT INFORMATION

Questions about these Terms, Orders, Returns or Subscriptions should be sent to:

Creatonics Ltd